@font-face{font-family:Geist;src:url('/assets/geist-latin.woff2') format('woff2');font-style:normal;font-weight:100 900;font-display:swap}

:root{--ink:#08090b;--muted:#83858b;--line:#e5e4e1;--paper:#fff;--bg:#f5f3ee;--green:#103f9f;--green-light:#eaf0fc;--orange:#c18742;--orange-light:#faf0df;--red:#b54f4f;--red-light:#fbeeee;--sidebar:218px;--radius:12px;font-family:'Geist',Arial,sans-serif;color:var(--ink);background:var(--bg);font-size:13px;font-synthesis:none}
*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.5}button,select,input,textarea{outline-offset:3px}a{color:var(--green)}button{color:inherit}button:focus-visible,a:focus-visible{outline:2px solid var(--green)}button svg{flex-shrink:0}svg{width:18px;height:18px;vertical-align:middle;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}h1,h2,h3,p{margin:0}h1{font-size:29px;letter-spacing:-1.1px;line-height:1.15;font-weight:600}h2{font-size:18px;letter-spacing:-.35px;font-weight:600}h3{font-size:13px;font-weight:600}small{font-size:11px}input,select,textarea{border:1px solid #dde1d7;border-radius:7px;padding:10px 11px;background:#fff;max-width:100%;color:var(--ink)}input:focus,select:focus,textarea:focus{outline:2px solid #bdcef1;outline-offset:0;border-color:#7597da}textarea{resize:vertical;line-height:1.6}input::placeholder,textarea::placeholder{color:#9a9f98}label{display:flex;flex-direction:column;gap:7px;font-size:12px;font-weight:500}.muted{color:var(--muted)}.small{font-size:11px}.flex{display:flex;align-items:center;gap:8px}.between{display:flex;align-items:center;justify-content:space-between;gap:12px}.grow{flex:1}.nowrap{white-space:nowrap}.text-right{text-align:right}.icon-button{width:31px;height:31px;display:inline-flex;align-items:center;justify-content:center;background:transparent;border:1px solid transparent;border-radius:6px;flex-shrink:0}.icon-button:hover{background:#f0f2ec}.icon-button.active{color:var(--green);background:var(--green-light)}.btn{border:1px solid #dde1d8;border-radius:7px;padding:9px 13px;background:white;font-size:12px;font-weight:550;display:inline-flex;align-items:center;justify-content:center;gap:7px;text-decoration:none;line-height:1.4}.btn:hover{background:#f5f7f1}.btn.primary{background:var(--ink);color:white;border-color:var(--ink)}.btn.primary:hover{background:#173866}.btn.green{background:var(--green);border-color:var(--green);color:white}.btn.subtle{background:transparent;border-color:transparent}.btn.danger{color:var(--red);border-color:#f0cdcd}.btn.small{padding:6px 9px;font-size:11px}.btn svg{width:15px;height:15px}.link-button{border:0;background:transparent;padding:0;color:var(--green);font-size:12px;text-align:left}.pill{display:inline-flex;align-items:center;gap:4px;border-radius:4px;padding:4px 7px;background:#f0f1ec;color:#71776d;font-size:10px;line-height:1;white-space:nowrap}.pill.green{color:var(--green);background:var(--green-light)}.pill.orange{color:#966829;background:var(--orange-light)}.pill.red{color:var(--red);background:var(--red-light)}.pill svg{width:11px;height:11px}.dot{width:6px;height:6px;border-radius:50%;display:inline-block;background:currentColor}.avatar{width:32px;height:32px;border-radius:50%;display:inline-flex;justify-content:center;align-items:center;font-size:11px;font-weight:600;background:#e7edf9;color:#617dae;flex-shrink:0}.avatar.rose{background:#f1e5df;color:#947765}.avatar.blue{background:#e8edf2;color:#748595}.avatar.lavender{background:#edebf4;color:#8b7b9e}.avatar.lg{width:45px;height:45px;font-size:14px}.avatar.sm{width:24px;height:24px;font-size:9px}.shell{display:flex;min-height:100vh}.sidebar{width:var(--sidebar);background:#fcfbf9;border-right:1px solid var(--line);padding:30px 19px 16px;position:fixed;inset:0 auto 0 0;display:flex;flex-direction:column;z-index:15}.brand{display:flex;flex-direction:column;align-items:center;gap:11px;margin:2px 8px 36px}.brand img{width:157px;height:44px;object-fit:contain;mix-blend-mode:multiply}.brand-caption{font-size:8px;letter-spacing:3.5px;text-transform:uppercase;color:#91968b}.nav-caption{font-size:9px;letter-spacing:1.6px;font-weight:600;color:#989d92;margin:0 12px 11px}.nav{display:flex;flex-direction:column;gap:5px}.nav-button{border:0;border-radius:7px;background:transparent;display:flex;align-items:center;gap:11px;padding:11px 12px;color:#858a80;font-size:12px;text-align:left}.nav-button:hover{background:#f0f2eb}.nav-button.active{background:#e9eef9;color:#103f9f;font-weight:600}.nav-button svg{width:17px;height:17px}.nav-count{margin-left:auto;background:#dce6fd;color:#103f9f;min-width:20px;height:19px;font-size:10px;display:flex;justify-content:center;align-items:center;border-radius:4px}.sidebar-divider{border-top:1px solid var(--line);margin:23px 10px}.mailbox-label{margin:7px 12px;display:flex;align-items:center;gap:9px;color:#72796b;font-size:11px}.mailbox-label .dot{color:#7b9a6b}.sidebar-bottom{margin-top:auto;padding-top:25px}.connection-mini{margin:0 8px 16px;padding:13px 9px;border:1px solid var(--line);border-radius:8px;line-height:1.7;background:#fff}.connection-mini strong{font-size:11px;font-weight:500}.connection-mini p{font-size:10px;color:var(--muted);margin-top:4px}.profile{display:flex;align-items:center;gap:8px;border-top:1px solid var(--line);padding:18px 4px 0}.profile strong{display:block;font-size:11px}.profile small{display:block;color:var(--muted);margin-top:3px}.main{margin-left:var(--sidebar);width:calc(100% - var(--sidebar));min-width:0}.topbar{height:62px;border-bottom:1px solid var(--line);padding:0 31px;display:flex;align-items:center;gap:9px;background:#fff}.breadcrumb{font-size:11px;color:#9b9f98;display:flex;align-items:center;gap:11px}.breadcrumb 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span{margin-left:5px;font-size:11px;color:#949b8d;font-weight:400}.search-field{display:flex;align-items:center;background:#fcfbf9;border:1px solid #edf0e7;border-radius:6px;padding:0 9px;margin-top:16px;gap:6px;color:#a2ab96}.search-field svg{width:15px}.search-field input{border:0;background:transparent;width:100%;padding:10px 2px;font-size:11px;outline:none}.list-tabs{display:flex;gap:16px;border-bottom:1px solid var(--line);margin-top:12px;padding:0 1px}.list-tab{background:transparent;border:0;border-bottom:2px solid transparent;padding:10px 0;font-size:11px;color:#909889}.list-tab.active{border-color:#103f9f;color:#103f9f;font-weight:600}.list-tools{display:flex;align-items:center;justify-content:space-between;padding:11px 18px;border-bottom:1px solid var(--line);gap:5px}.list-tools select{padding:3px 1px;font-size:10px;border:0;background:transparent;color:#858e7c}.ticket-rows{overflow-y:auto;flex:1}.ticket-row{width:100%;background:white;border:0;text-align:left;border-bottom:1px solid #eef0e9;padding:17px 18px;position:relative;display:block}.ticket-row:hover{background:#fafbf7}.ticket-row.active{background:#edf2fc;box-shadow:inset 3px 0 #103f9f}.ticket-row-top{display:flex;align-items:center;gap:9px}.ticket-row .name{font-size:12px;font-weight:600;flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-row time{color:#a0a697;font-size:9px}.ticket-row .subject{font-weight:550;font-size:11px;margin-top:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-row .preview{color:#92988a;font-size:10px;line-height:1.5;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:5px}.ticket-row-bottom{display:flex;align-items:center;justify-content:space-between;margin-top:13px;gap:5px}.ticket-number{font-size:9px;color:#a1a694}.unread-dot{width:5px;height:5px;border-radius:50%;background:var(--green);margin-left:3px}.conversation{display:flex;flex-direction:column;min-width:0;overflow:hidden}.conversation-head{padding:19px 22px 17px;border-bottom:1px solid var(--line)}.conversation-kicker{font-size:9px;color:#9ca492;display:flex;align-items:center;gap:7px;margin-bottom:9px}.conversation-kicker svg{width:12px;height:12px}.conversation-subject{font-size:17px;font-weight:600;letter-spacing:-.45px;line-height:1.35}.conversation-meta{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-top:11px}.conversation-customer{font-size:10px;color:#8f9686;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-meta select{border:1px solid #dce6d3;color:#617450;background:#f0f5e9;padding:5px 6px;font-size:10px;border-radius:4px;max-width:135px}.message-stream{padding:21px 22px;flex:1;overflow-y:auto;background:#fff;min-height:200px}.date-divider{display:flex;align-items:center;justify-content:center;gap:10px;color:#adb2a4;font-size:9px;margin-bottom:20px}.date-divider:before,.date-divider:after{content:'';height:1px;background:#eff1e9;flex:1}.message{margin-bottom:21px;max-width:94%;display:flex;gap:9px}.message.outbound{margin-left:auto;flex-direction:row-reverse}.message.note{max-width:100%}.message-content{min-width:0;flex:1}.message-author{font-size:10px;color:#7e8973;display:flex;align-items:center;gap:7px;margin:3px 0 8px}.message-author time{font-size:9px;color:#aab09f;margin-left:auto}.message-bubble{padding:13px 15px;border:1px solid #ebeee5;border-radius:0 8px 8px 8px;background:#fcfbf9;font-size:11px;line-height:1.75;white-space:pre-wrap;overflow-wrap:anywhere}.message.outbound .message-bubble{background:#edf2fc;border-color:#e0e7f8;border-radius:8px 0 8px 8px}.message.note 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18px;border-bottom:1px solid var(--line)}.panel-section h3{font-size:10px;font-weight:600;color:#7f8b70;display:flex;align-items:center;gap:6px}.panel-section h3 svg{width:13px;height:13px}.customer-card{margin-top:17px;display:flex;align-items:center;gap:10px}.customer-card strong{font-size:12px;font-weight:600;display:block}.customer-card span{font-size:9px;color:#a0a793;display:block;margin-top:4px}.customer-email{margin-top:13px;color:#8c987e;font-size:9px;overflow-wrap:anywhere;display:flex;gap:6px;align-items:center}.customer-email svg{width:12px;height:12px}.details-grid{display:grid;grid-template-columns:72px 1fr;gap:13px 6px;margin-top:18px;align-items:center;font-size:10px}.details-grid dt{color:#a0a890}.details-grid dd{margin:0;min-width:0;color:#6f7f61}.details-grid select{border:0;background:transparent;padding:2px 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.bar{background:#315eb4}.bar-column .value{color:#6b815c;font-size:10px;margin-bottom:7px}.bar-column .label{font-size:9px;color:#9ca88e;margin-top:10px;white-space:nowrap}.horizontal-stat{margin-bottom:24px}.horizontal-stat:last-child{margin-bottom:0}.horizontal-stat .between{font-size:11px;color:#80916d}.track{height:7px;background:#eaf0fd;border-radius:8px;margin-top:9px;overflow:hidden}.track span{height:100%;background:#7da6ff;display:block;border-radius:8px}.stats-notice{font-size:11px;color:#8c987d;line-height:1.7;margin-top:18px}.template-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.template-card{display:flex;flex-direction:column;min-height:210px}.template-card p{font-size:11px;color:#909b83;line-height:1.8;white-space:pre-wrap;margin-top:14px;flex:1;overflow-wrap:anywhere}.template-card h3{font-size:14px}.template-actions{display:flex;justify-content:flex-end;gap:6px;margin-top:20px;padding-top:14px;border-top:1px solid var(--line)}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:17px}.settings-grid .card{min-width:0}.settings-grid .wide{grid-column:1/-1}.field-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.field-grid .wide{grid-column:1/-1}.settings-grid label,.dialog-form label{font-size:11px;color:#79896b}.settings-grid input,.settings-grid select,.dialog-form input,.dialog-form select,.dialog-form textarea{font-size:12px;width:100%}.toggle-label{flex-direction:row;align-items:center;gap:9px}.toggle-label input{width:auto;accent-color:var(--green)}.help-text{font-size:10px;line-height:1.7;color:#929d85;margin-top:13px}.settings-footer{display:flex;align-items:center;justify-content:flex-end;gap:12px;margin-top:18px}.config-status{font-size:10px;line-height:1.6;color:#8d9b7e;padding:11px 12px;background:#f6f8f1;border-radius:6px;margin-bottom:17px}.config-status.error{color:var(--red);background:var(--red-light)}.code-block{padding:13px 14px;background:#f5f7f1;border:1px solid #e6eadf;border-radius:6px;font-family:Consolas,monospace;font-size:11px;white-space:pre-wrap;overflow-wrap:anywhere;color:#6c7d5e;line-height:1.7;margin-top:11px}.user-row{padding:12px 0;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px;font-size:12px}.user-row small{display:block;color:var(--muted);margin-top:4px}.notice{background:#f8f5ec;color:#9d8859;border:1px solid #eee5cf;border-radius:7px;padding:12px 15px;font-size:11px;line-height:1.7}.error-box{padding:14px;background:var(--red-light);color:var(--red);border:1px solid #f3d7d7;border-radius:7px;font-size:12px;line-height:1.6;margin:14px 0}.toast-region{position:fixed;bottom:22px;right:22px;z-index:100;display:flex;flex-direction:column;gap:8px;max-width:380px}.toast{background:#103f9f;color:white;border-radius:8px;padding:13px 18px;font-size:12px;box-shadow:0 5px 25px #1e361b24;animation:toast-in .2s ease-out}.toast.error{background:#874747}@keyframes toast-in{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}dialog{border:1px solid #e2e7d9;border-radius:13px;box-shadow:0 25px 100px #18231133;padding:0;max-width:560px;width:calc(100% - 32px);max-height:calc(100vh - 50px);color:var(--ink)}dialog::backdrop{background:#25312663;backdrop-filter:blur(3px)}.dialog-head{padding:23px 25px 17px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.dialog-head h2{font-size:20px}.dialog-form{padding:22px 25px}.dialog-form .field-grid{gap:15px}.dialog-form textarea{min-height:145px}.dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:22px}.dialog-error{font-size:11px;color:var(--red);line-height:1.6;margin-top:14px}.initial-loading{height:100vh;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:15px;color:#919c85;font-size:12px}.loading-ring{width:25px;height:25px;border:2px solid #e1e5ec;border-top-color:#103f9f;border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.auth-page{min-height:100vh;display:grid;grid-template-columns:1fr 1fr}.auth-visual{background:#eef1f8;display:flex;flex-direction:column;justify-content:center;padding:12%;position:relative;overflow:hidden}.auth-visual:after{content:'DFB';position:absolute;bottom:-10px;left:7%;font-size:230px;letter-spacing:-25px;color:#e2e8f4;font-weight:600;pointer-events:none}.auth-visual img{width:240px;mix-blend-mode:multiply;position:relative;z-index:1}.auth-visual h1{font-size:45px;line-height:1.15;margin-top:65px;max-width:430px;position:relative;z-index:1}.auth-visual p{font-size:14px;color:#849373;max-width:370px;line-height:1.8;margin-top:24px;position:relative;z-index:1}.auth-form-wrap{display:flex;align-items:center;justify-content:center;padding:35px}.auth-form{width:340px}.auth-form h2{font-size:27px;margin-bottom:12px}.auth-form p{color:#8f9885;line-height:1.8;font-size:12px;margin-bottom:25px}.auth-form label{margin-top:18px}.auth-form .btn{width:100%;margin-top:24px}.auth-footer{font-size:10px!important;text-align:center;margin-top:25px}.connection-error{max-width:550px;margin:15vh auto;padding:28px}.no-access{max-width:600px;margin:25px auto}.mobile-back{display:none}.saving{pointer-events:none;opacity:.6}::-webkit-scrollbar{width:5px;height:5px}::-webkit-scrollbar-thumb{background:#e1e5ec;border-radius:8px}::-webkit-scrollbar-track{background:transparent}
@media(min-width:1700px){.workspace{grid-template-columns:340px minmax(400px,1fr) 280px}.message-bubble{font-size:12px}.message{max-width:86%}.ticket-row{padding:20px}.sidebar{--sidebar:230px}:root{--sidebar:230px}.message-stream{padding:24px 30px}.conversation-head{padding:24px 30px}.panel-section{padding:22px}.summary-row{gap:18px}}
@media(max-width:1350px){:root{--sidebar:188px}.sidebar{padding-left:12px;padding-right:12px}.brand img{width:139px}.workspace{grid-template-columns:263px minmax(300px,1fr) 215px;margin-left:22px;margin-right:22px}.topbar,.page-head{padding-left:22px;padding-right:22px}.summary-row{padding-left:22px;padding-right:22px;gap:10px}.summary-card{padding:13px 12px;gap:9px}.metric-icon{height:32px;width:32px}.summary-card .metric-context{display:none}.panel-section{padding:17px 13px}.conversation-head{padding:18px}.message-stream{padding:20px 17px}.composer{padding-left:14px;padding-right:14px}.demo-banner{padding-left:22px;padding-right:22px}.content-page{padding-left:22px;padding-right:22px}.template-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:1150px){.workspace{grid-template-columns:265px minmax(300px,1fr)}.customer-panel{display:none}.customer-panel.shown{display:block;position:fixed;top:62px;bottom:0;right:0;width:280px;z-index:20;box-shadow:-10px 0 40px #25362615;border-left:1px solid var(--line)}.workspace{height:calc(100vh - 320px)}.charts-grid{grid-template-columns:1fr 1fr}.settings-grid{grid-template-columns:1fr}.template-grid{grid-template-columns:repeat(2,1fr)}.page-head h1{font-size:27px}}
@media(max-width:850px){:root{--sidebar:70px}.sidebar{padding:25px 10px 17px;align-items:center}.brand{margin:0 0 29px;width:45px;overflow:hidden;align-items:flex-start}.brand img{width:135px;max-width:none;height:38px;object-fit:cover;object-position:left}.brand-caption,.nav-caption,.nav-button span,.mailbox-label,.connection-mini,.profile .grow,.profile .icon-button,.sidebar-divider{display:none}.nav{width:100%}.nav-button{justify-content:center;padding:13px 0}.nav-button svg{width:19px;height:19px}.sidebar-bottom{width:100%}.profile{justify-content:center;padding:17px 0 0}.topbar{height:55px;padding-left:18px;padding-right:18px}.topbar-date{display:none}.page-head{padding:23px 19px 20px}.page-head p{font-size:11px;max-width:270px;line-height:1.6}.summary-row{padding-left:19px;padding-right:19px;gap:9px;padding-bottom:20px}.summary-card{padding:12px 10px;gap:8px}.metric-icon{display:none}.metric-value{font-size:23px}.metric-label{font-size:9px}.workspace{margin-left:19px;margin-right:19px;grid-template-columns:245px minmax(290px,1fr);height:calc(100vh - 300px);min-height:560px}.list-head{padding-left:14px;padding-right:14px}.ticket-row{padding-left:14px;padding-right:14px}.demo-banner{padding-left:19px;padding-right:19px;font-size:9px}.composer-actions select{max-width:105px}.conversation-subject{font-size:15px}.composer-actions .btn{font-size:9px;padding:7px}.charts-grid{grid-template-columns:1fr}.content-page{padding-left:19px;padding-right:19px}.tasks-table th:nth-child(4),.tasks-table td:nth-child(4){display:none}.auth-visual{padding:10%}.auth-visual h1{font-size:35px}.auth-visual:after{font-size:170px;letter-spacing:-18px}.auth-visual img{width:190px}}
@media(max-width:680px){:root{--sidebar:0px}.sidebar{transform:translateX(-100%);width:205px;align-items:stretch;transition:transform .2s}.sidebar.open{transform:translateX(0);box-shadow:10px 0 60px #23311e3b}.sidebar .brand{width:auto;align-items:center}.sidebar .brand img{width:145px;object-fit:contain}.sidebar .brand-caption,.sidebar .nav-caption,.sidebar .nav-button span,.sidebar .mailbox-label,.sidebar .connection-mini,.sidebar .profile .grow,.sidebar .sidebar-divider{display:block}.sidebar .nav-button{justify-content:flex-start;padding:12px}.sidebar .profile{justify-content:flex-start}.sidebar .profile .icon-button{display:inline-flex}.mobile-nav{display:inline-flex}.main{width:100%;margin-left:0}.topbar{height:53px;padding:0 12px}.topbar-right{gap:9px}.breadcrumb{font-size:10px;gap:6px}.demo-banner{padding:7px 14px}.demo-banner button{font-size:9px}.page-head{padding:22px 15px 18px;align-items:flex-start}.page-head h1{font-size:27px}.page-head p{font-size:10px;max-width:220px}.page-head .btn{font-size:10px;padding:9px 10px;margin-top:7px;white-space:nowrap}.summary-row{padding:0 15px 17px;gap:7px}.summary-card{padding:11px 9px}.metric-value{font-size:21px}.metric-label{font-size:8px}.workspace{margin:0 15px 18px;display:flex;min-height:570px;height:calc(100dvh - 302px)}.ticket-list{width:100%;border-right:0}.conversation{display:none;width:100%}.workspace.ticket-open .ticket-list{display:none}.workspace.ticket-open .conversation{display:flex}.mobile-back{display:inline-flex}.conversation-head{padding:14px 15px}.conversation-kicker{margin-bottom:7px}.conversation-subject{font-size:16px}.conversation-head-row{display:flex;align-items:center;gap:8px}.conversation-head-row .grow{min-width:0}.conversation-meta{margin-top:10px}.message-stream{padding:18px 15px}.message-bubble{font-size:11px}.composer textarea{min-height:80px}.composer-actions select{max-width:135px}.composer-actions .btn{font-size:10px;padding:7px 10px}.customer-panel.shown{top:53px;width:275px}.content-page{padding:0 15px 22px}.card{padding:18px}.template-grid{grid-template-columns:1fr}.field-grid{grid-template-columns:1fr}.field-grid .wide{grid-column:auto}.settings-grid .wide{grid-column:auto}.task-toolbar{flex-wrap:wrap}.tasks-table th,.tasks-table td{padding:13px 7px}.tasks-table th:nth-child(5),.tasks-table td:nth-child(5){display:none}.tasks-table td{font-size:10px}.tasks-table th{font-size:9px}.task-toolbar select{max-width:150px}.charts-grid{gap:13px}.bar-chart{gap:6px;height:165px}.bar-column .label{font-size:8px}.auth-page{display:block}.auth-visual{padding:35px 28px}.auth-visual h1{font-size:26px;margin-top:25px;max-width:300px}.auth-visual img{width:145px}.auth-visual p{font-size:11px;margin-top:12px}.auth-visual:after{font-size:150px;bottom:-40px;left:auto;right:20px}.auth-form-wrap{padding:35px 25px}.auth-form{width:100%;max-width:380px}.toast-region{left:16px;right:16px;bottom:16px;max-width:none}.dialog-head{padding:20px}.dialog-form{padding:20px}.dialog-form .field-grid{grid-template-columns:1fr}.dialog-form .wide{grid-column:auto}.no-access{margin:0}.summary-card .metric-context{display:none}}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.table-wrap{overflow-x:auto}.brand{margin-bottom:33px}.brand img{width:78px;height:82px;object-fit:contain}.brand-caption{font-size:8px;letter-spacing:2.8px;color:#686c76}.auth-visual img{width:115px;height:120px;object-fit:contain}.avatar{font-family:Geist,Arial,sans-serif}.btn,.search-field,.list-tabs,.composer-box,.summary-card,.card,.workspace{border-radius:5px}.btn.primary{background:#103f9f;border-color:#103f9f}.btn.primary:hover{background:#0c307b}.nav-button{border-radius:5px}.composer-meta,.conversation-customer,.metric-label,.ticket-row .preview,.help-text,.page-head p,.customer-email,.details-grid dt,.ticket-row time,.ticket-number,.message-author time,.message-author,.message-bubble,.task-card,.history-link,.panel-section h3,.details-grid dd,.details-grid select,.composer-tab,.composer-actions select,.composer-hint,.message-status,.list-tools select,.list-tab,.tag-list,.activity-item{color:#777d89}.message-bubble{color:#444b58}.conversation-meta select{background:#edf2fc;border-color:#dce5f8;color:#375c9f}.panel-section h3{color:#696f7b}.message-status.sent,.message-status.delivered{color:#547c69}.message-status.failed,.message-status.uncertain,.message-status.bounced{color:var(--red)}.page-head .eyebrow{color:#8b8e95}.ticket-row .subject{color:#363d49}.metric-context{color:#96a0b3}.customer-panel{background:#fdfdfc}.sidebar{background:#fcfbf9}.mailbox-label .dot{color:#7399df}.sidebar-divider{margin-top:21px}.auth-visual h1{color:#103f9f}.auth-visual p{color:#687da2}.brand img,.auth-visual img{mix-blend-mode:multiply}.summary-card{box-shadow:0 2px 5px #29252a02}.list-tab.active{color:#103f9f}.composer-tab.active{color:#103f9f}.list-tools{background:#fdfdfa}.message.note .message-bubble{color:#83734a}.panel-section .btn{width:100%}.brand{align-items:center}.customer-panel .panel-section:first-child .icon-button{visibility:hidden}.customer-panel.shown .panel-section:first-child .icon-button{visibility:visible}
@media(max-width:850px) and (min-width:681px){.brand{width:43px;margin-bottom:32px}.brand img{width:42px;height:45px;object-fit:contain}.brand-caption{display:none}}
@media(max-width:680px){.sidebar .brand img{width:72px;height:77px}.auth-visual img{width:70px;height:72px}.brand{margin-bottom:30px}}
.task-card{flex-direction:row}.attachment{text-decoration:none}.attachment:hover{background:#eaf0fc;border-color:#cad9f5}.bar-column .label{color:#79859b}
[hidden]{display:none!important}.contact-edit{margin-top:13px}.phone-link{overflow-wrap:anywhere;text-decoration:none}.phone-link:hover{text-decoration:underline}.ticket-number svg{width:11px;height:11px}.callback-task-meta{display:flex;align-items:center;gap:9px;margin-top:8px;flex-wrap:wrap}.callback-task-meta .phone-link{font-size:11px}.phone-conversation{padding:15px 16px;background:#f6f8fd;border:1px solid #e0e8f7;border-radius:6px;margin:0 0 22px}.phone-conversation h3{font-size:12px;display:flex;align-items:center;gap:6px}.phone-conversation h3 svg{width:14px;height:14px}.phone-call-meta{font-size:10px;color:#8290a7;margin-top:8px}.phone-call-summary{font-size:11px;line-height:1.75;white-space:pre-wrap;overflow-wrap:anywhere;margin-top:13px;color:#53647f}.phone-note-group{margin-top:15px}.phone-note-group h3{font-size:10px;color:#61718b}.phone-note-group ul{padding-left:17px;margin:7px 0 0;color:#737f94;font-size:10px;line-height:1.7}.phone-note-group li{margin-bottom:4px;overflow-wrap:anywhere}.phone-transcript-notice{font-size:9px;color:#8e9bb1;line-height:1.6;margin-top:14px}.phone-transcript{margin-top:13px;border-top:1px solid #e2e8f3;padding-top:11px}.phone-transcript summary{cursor:pointer;color:#49699e;font-size:10px;font-weight:500}.phone-transcript summary span{font-size:9px;color:#a0adbf;font-weight:400;margin-left:8px}.transcript-turn{font-size:10px;line-height:1.75;margin-top:14px;color:#7a879c}.transcript-turn strong{font-size:9px;color:#617493}.transcript-turn p{white-space:pre-wrap;overflow-wrap:anywhere;margin-top:4px}.knowledge-propose{display:flex;align-items:center;gap:4px;margin:8px 0 0 auto;color:#8a9bb9;font-size:9px}.knowledge-propose svg{width:11px;height:11px}.knowledge-propose:hover{color:#103f9f}.phone-overview-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.phone-status-details{display:grid;grid-template-columns:1fr 1.3fr;gap:15px;font-size:11px;line-height:1.6;margin:23px 0}.phone-status-details dt{color:#8b94a2}.phone-status-details dd{margin:0;color:#53647f;overflow-wrap:anywhere}.phone-status-details a{font-size:11px}.phone-status-details svg{width:12px;height:12px}.phone-actions{display:flex;flex-wrap:wrap;gap:9px;margin-top:22px}.phone-flow-item{display:flex;align-items:flex-start;gap:12px;padding:17px 0;border-top:1px solid #e9edf4}.phone-flow-item>svg{color:#6f8dbd;width:18px;height:18px;flex-shrink:0;margin-top:2px}.phone-flow-item h3{font-size:12px;color:#4d6284}.phone-flow-item p{font-size:11px;line-height:1.8;color:#8a95a7;margin-top:6px}.phone-flow-item .link-button{font-size:11px;margin-top:10px}.phone-flow-item .link-button svg{width:12px;height:12px}.phone-owner-note{margin-top:18px}.phone-loading{display:inline-block;width:11px;height:11px;vertical-align:middle}.template-tabs{display:flex;gap:9px;margin-bottom:20px;flex-wrap:wrap}.knowledge-toolbar{display:flex;justify-content:space-between;align-items:center;margin:20px 0 16px;gap:12px}.knowledge-toolbar select{font-size:11px}.knowledge-card h3{font-size:14px;line-height:1.5;margin-top:16px;overflow-wrap:anywhere}.knowledge-card .template-actions{align-items:center;gap:13px}.knowledge-source{font-size:10px;margin-right:auto;white-space:nowrap}.knowledge-source svg{width:11px;height:11px}.knowledge-dialog-notice{font-size:11px;margin-bottom:19px}.dialog-form textarea.knowledge-answer{min-height:220px}.knowledge-review{line-height:1.7;align-items:flex-start}.knowledge-review input{margin-top:4px;flex-shrink:0;width:14px}.task-card small svg{width:10px;height:10px}
.sidebar{overflow-y:auto}
@media(max-width:1050px){.phone-overview-grid{grid-template-columns:1fr}.phone-status-details{grid-template-columns:1fr 1.6fr}.knowledge-card .template-actions{flex-wrap:wrap;justify-content:flex-start}.phone-summary-row .metric-value{font-size:20px}}
@media(max-width:680px){.phone-actions .btn{flex:1;white-space:nowrap}.phone-summary-row .metric-value{font-size:17px}.phone-status-details{grid-template-columns:1fr;gap:4px}.phone-status-details dd{margin-bottom:13px}.phone-owner-note{font-size:10px}.phone-conversation{padding:12px}.knowledge-review{font-size:11px}.callback-task-meta{gap:6px}.knowledge-toolbar{align-items:flex-start}.template-tabs .btn{flex:1;font-size:11px}.phone-actions{gap:7px}.phone-overview-grid .card-head{align-items:flex-start}}

.phone-notes-index{margin-bottom:24px}.notes-search{padding:0 22px 18px}.notes-search>label{display:block;font-size:13px;font-weight:600;margin-bottom:8px}.notes-search .flex{gap:8px;flex-wrap:wrap}.notes-search input{flex:1;min-width:180px;width:auto}.notes-result-count{padding:0 22px;color:var(--muted);font-size:13px}.notes-results{padding:0 22px 22px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.notes-result{border:1px solid var(--line);border-radius:10px;padding:18px;min-width:0}.notes-result h3{margin:0;min-width:0}.notes-title{text-align:left;font-size:16px;line-height:1.4;overflow-wrap:anywhere}.notes-result .between{gap:10px;align-items:flex-start}.notes-excerpt{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.6}.notes-pagination{display:flex;justify-content:space-between;align-items:center;padding:0 22px 22px;gap:10px}.notes-pagination span{font-size:13px}.notes-detail{padding:22px;max-height:75vh;overflow:auto}.notes-detail .phone-conversation{margin:0}.notes-results>.empty-state{grid-column:1/-1}@media(max-width:850px){.notes-results{grid-template-columns:1fr}.phone-notes-index .card-head{flex-wrap:wrap;gap:12px}.notes-search .flex{align-items:stretch}}

/* Inbox trash controls */
.delete-ticket-button:hover{color:#a32828;background:#fff0f0}.trash-notice{padding:18px 24px;background:#f7f3eb;border-bottom:1px solid #e5e3df;font-size:13px;line-height:1.6}.trash-notice p{margin:0 0 12px}.list-tabs{flex-wrap:wrap}

.ai-reply-button{margin:3px 0 3px 8px;white-space:nowrap}.composer-tabs{flex-wrap:wrap}#ai-reply-form textarea[name="prompt"]{min-height:100px}#ai-reply-form .ai-draft-text{min-height:240px}#ai-progress:not(:empty){color:#17419a}#ai-reply-form [data-action="use-ai-draft"]{align-self:flex-start}

/* Bound grid and flex children so the ticket list scrolls inside the inbox. */
.workspace{grid-template-rows:minmax(0,1fr)}
.ticket-list{min-height:0;overflow:hidden}
.ticket-list .list-head,.ticket-list .list-tools{flex-shrink:0}
.ticket-rows{min-height:0;overflow-y:scroll;overscroll-behavior:contain;scrollbar-gutter:stable;scrollbar-width:auto;scrollbar-color:#8d96a5 #f1f2f4}
.ticket-rows::-webkit-scrollbar{width:11px}
.ticket-rows::-webkit-scrollbar-track{background:#f1f2f4}
.ticket-rows::-webkit-scrollbar-thumb{background:#8d96a5;border:2px solid #f1f2f4;border-radius:8px}
.ticket-rows:focus-visible{outline:2px solid #1747a6;outline-offset:-2px}
.ai-sources{border:1px solid var(--line);border-radius:5px;padding:12px;font-size:12px;margin:12px 0}
.ai-sources summary{cursor:pointer;font-weight:600;line-height:1.5}
.ai-sources details{margin:12px 0}
.ai-sources p{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.6}
.ai-sources a{color:#1747a6;text-decoration:underline}

.desktop-nav-toggle{flex-shrink:0;border:1px solid var(--line)}
@media(min-width:851px){
.shell.nav-collapsed{--sidebar:72px}
.shell.nav-collapsed .sidebar{--sidebar:72px;padding:23px 10px 16px;align-items:center}
.shell.nav-collapsed .brand{width:44px;margin-bottom:28px}
.shell.nav-collapsed .brand img{width:42px;height:46px}
.shell.nav-collapsed .brand-caption,.shell.nav-collapsed .nav-caption,.shell.nav-collapsed .nav-button>span,.shell.nav-collapsed .mailbox-label,.shell.nav-collapsed .connection-mini,.shell.nav-collapsed .profile .grow,.shell.nav-collapsed .sidebar-divider{display:none}
.shell.nav-collapsed .nav,.shell.nav-collapsed .sidebar-bottom{width:100%}
.shell.nav-collapsed .nav-button{position:relative;justify-content:center;padding:14px 0}
.shell.nav-collapsed .nav-button svg{width:19px;height:19px}
.shell.nav-collapsed .profile{flex-direction:column;justify-content:center;padding:16px 0 0}
}
@media(min-width:681px) and (max-width:850px){
.shell:not(.nav-collapsed){--sidebar:188px}
.shell:not(.nav-collapsed) .sidebar{width:188px;align-items:stretch;padding:25px 12px 17px}
.shell:not(.nav-collapsed) .brand{width:auto;align-items:center}
.shell:not(.nav-collapsed) .brand img{width:70px;height:74px}
.shell:not(.nav-collapsed) .brand-caption,.shell:not(.nav-collapsed) .nav-caption,.shell:not(.nav-collapsed) .nav-button span,.shell:not(.nav-collapsed) .mailbox-label,.shell:not(.nav-collapsed) .connection-mini,.shell:not(.nav-collapsed) .profile .grow,.shell:not(.nav-collapsed) .sidebar-divider{display:block}
.shell:not(.nav-collapsed) .nav-button{justify-content:flex-start;padding:12px}
.shell:not(.nav-collapsed) .profile{justify-content:flex-start}
.shell:not(.nav-collapsed) .profile .icon-button{display:inline-flex}
.shell:not(.nav-collapsed) .workspace{grid-template-columns:210px minmax(0,1fr)}
}
@media(max-width:680px){.desktop-nav-toggle{display:none}}

/* AI prompt and generation stay together; the action footer never scrolls away. */
dialog[open]:has(#ai-reply-form){display:flex;flex-direction:column;overflow:hidden;max-height:calc(100dvh - 32px)}
dialog:has(#ai-reply-form) .dialog-head{flex-shrink:0}
#ai-reply-form{display:flex;flex-direction:column;min-height:0;overflow:hidden;padding:0}
.ai-dialog-body{min-height:0;overflow-y:auto;padding:20px 25px;scrollbar-gutter:stable}
.ai-dialog-body>.help-text:first-child{margin-top:0;margin-bottom:12px}
.ai-generate-actions{margin-top:12px}
.ai-generate-actions .btn{min-height:40px}
.ai-generate-actions .help-text:empty,.ai-generate-actions .dialog-error:empty{display:none}
#ai-reply-form .dialog-actions{flex-shrink:0;margin:0;padding:14px 25px;border-top:1px solid var(--line);background:#fff;flex-wrap:wrap}
#ai-reply-form .ai-draft-text{min-height:180px}
@media(max-width:680px){.ai-dialog-body{padding:16px}#ai-reply-form .dialog-actions{padding:12px 16px;gap:6px}#ai-reply-form .dialog-actions .btn{font-size:11px;padding:9px 10px}}